It is also possible to send files through the app. WhatsApp Business allows you to upload a list of products so that customers can consult it anytime. If a customer contacts a company during business hours, the response will most likely arrive within minutes. Customers increasingly value getting a response from a company in a fast, personalized way, which is something that WhatsApp Business enables.

You can provide highly effective and quick customer service. This way, the customer is aware that they will get an answer in a few hours or on the next business day. These types of messages are very useful when a customer contacts your business outside of office hours. It is also possible to automate an absent reply or a greeting message. Customers can get a quick response, since it's possible to create and send one with a single click. Through this app, you can share data that you customers find useful such as your location, email address, business hours, etc. It allows you to share business information with customers. There are many reasons why a company should have WhatsApp Business account. In addition, both a landline number and a cell phone number can be used, so WhatsApp Business can be linked to the number that already serves as your contact.Īnother thing that is good to know is that WhatsApp Business is compatible with WhatsApp Web and it's available for Android and iOS. One of the advantages of this application is that it can be used on the same device as your other, regular WhatsApp account, even if each app has a different associated phone number. It is designed for businesses to communicate with customers.

WhatsApp Business is a free app, separate from the original WhatsApp application you can use to communicate with family, friends, etc.

How to open whatsapp business account